Support

We're here to help.

Find the right support option below.

Support options

Choose the right next step

Select a topic and we’ll take you to the right place.

Order Help

Need help with a damaged shipment, missing package, incorrect order, or another delivery issue?

Get Order Support

Manage Your Plan

Use the email from checkout to view your plan and available changes. Shopify sends a one-time verification code. No password or separate account setup is required.

Manage Plan

Returns & Refunds

If something wasn’t right with your order, contact our support team and we’ll help determine the appropriate resolution.

Start a Request

General Support

Have a question about SleepTight, your order, or something else?

Contact Us

Returns & refunds

Start a support request

Refund requests are reviewed by our support team rather than processed automatically.

01

Send Your Request

Submit the support form and include:

  • Full name
  • Order number
  • Email used for the order
  • Brief explanation of the issue

For damaged, incorrect, leaking, or defective products, photos may be requested.

02

Review

We’ll review your order and request and follow up with the appropriate next steps.

We may request additional information when reasonably necessary to verify the order or understand the issue.

03

Resolution

Once reviewed, we’ll provide the appropriate resolution in accordance with our Refund Policy.

Potential resolutions may include:

  • Refund
  • Replacement
  • Store credit
  • Another appropriate resolution
View Refund Policy

Quick help

Common questions

How do I change my delivery schedule?

Open Manage Your Plan, enter the email used at checkout, and use the one-time verification code Shopify sends you. No password is required. You can then view the delivery changes available for your plan.

Can I skip an upcoming shipment?

Available delivery options can be viewed through Manage Your Plan.

How do I update my information?

Open Manage Your Plan and verify the email used at checkout. You can then update available payment, shipping, or plan information without creating a password.

My order arrived damaged or incorrect. What should I do?

Use the contact section below with your order number and a description of the issue. Photos may be requested for damaged or incorrect products.

How do I request a refund?

Use the Returns & Refunds section to begin a support request. Requests are reviewed according to the Refund Policy.

Direct support

Still need help?

For order-related questions, include your order number and the email used to place your order.

We typically respond within 1–2 business days.