Refund policy

30-Day First-Pouch Money-Back Guarantee

We are confident you will love SleepTight, but we understand that no product is right for everyone.

If your first pouch of SleepTight is not for you, you may request a refund within 30 days of delivery.

To qualify for the guarantee:

  • The purchase must be your first SleepTight order placed through getsleeptight.com or directly through SleepTight’s official store on Shop. The first-order and one-claim limits apply across both channels combined.
  • Refund requests must be submitted within 30 days of delivery.
  • The guarantee is limited to one claim per customer, household, shipping address, and payment method.
  • You must provide your order number, the email address associated with the order, and a brief explanation of why SleepTight was not right for you.
  • We may request a photo of the pouch and remaining stick packs for verification.
  • Please keep the original pouch and any unused stick packs until your request has been resolved.
  • The unused portion of the product may be required to be returned before the refund is issued.

The guarantee is intended to give you the opportunity to genuinely try SleepTight. Pouches that have been completely consumed are not eligible for the satisfaction guarantee.

If a return is required for a satisfaction-guarantee claim, return shipping is the responsibility of the customer. Once the return is received and approved, we will initiate a refund of the full purchase price paid for the eligible pouch to the original payment method within 2 business days. After the refund is initiated, please allow up to 10 business days for your bank to make the funds available. Original shipping charges are not refundable.

This guarantee applies to your first eligible pouch only and does not renew with future purchases or subscription shipments. For orders containing multiple pouches, including the 60-serving option, the satisfaction guarantee covers one eligible pouch, not the entire multi-pouch order.

Damaged, defective, or incorrect orders are handled separately and do not require the customer to pay return shipping.

To request help, visit getsleeptight.com/pages/support with your order number and checkout email.